{"id":8615,"date":"2023-10-03T09:24:05","date_gmt":"2023-10-03T07:24:05","guid":{"rendered":"https:\/\/www.fly-air3.com\/?post_type=ufaq&#038;p=8615"},"modified":"2026-07-30T07:52:46","modified_gmt":"2026-07-30T05:52:46","slug":"need-support","status":"publish","type":"ufaq","link":"https:\/\/www.fly-air3.com\/fr\/ufaqs\/need-support\/","title":{"rendered":"Besoin de support?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more ewd-ufaq-category-tabs- ewd-ufaq-faq-category-title-accordion\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/fr\/wp-json\/wp\/v2\/ufaq\/8615' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-8615-Zr6ZcSo3M5' data-post_id='8615'>\n\n\t\t\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >Un<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tBesoin de support?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t\n<p class=\"wp-block-paragraph\">Si vous rencontrez un probl\u00e8me avec votre appareil, voici quelques points importants \u00e0 garder \u00e0 l'esprit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous recevons de nombreuses demandes d'assistance li\u00e9es \u00e0 l'utilisation du service, qui peuvent souvent \u00eatre r\u00e9solues facilement. Avant de nous contacter, veillez \u00e0 suivre toutes les instructions et \u00e0 fournir toutes les informations demand\u00e9es dans la section <strong>\"Avant de nous contacter\"<\/strong> ci-dessous. Cela nous aidera \u00e0 mieux cerner votre situation et \u00e0 vous apporter une r\u00e9ponse efficace.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N'oubliez pas non plus que de nombreuses informations concernant AIR\u00b3 sont d\u00e9j\u00e0 disponibles en ligne. L'int\u00e9gralit\u00e9 du site d'assistance AIR\u00b3 est r\u00e9f\u00e9renc\u00e9e par les moteurs de recherche ; Google est donc souvent le moyen le plus rapide de trouver la bonne r\u00e9ponse ou la page d'assistance appropri\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il vous suffit de d\u00e9crire votre probl\u00e8me dans Google, par exemple \u00ab AIR\u00b3 XCTrack GPS ne fonctionne pas \u00bb ou \u00ab AIR\u00b3 comment activer le Livetracking \u00bb, et Google vous redirigera souvent directement vers la page correspondante de notre site d'assistance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Les assistants IA s'av\u00e8rent \u00e9galement de plus en plus utiles pour le d\u00e9pannage.<\/strong> Ils sont souvent en mesure d'apporter directement la solution, en s'appuyant sur les informations disponibles sur le site d'assistance d'AIR\u00b3.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ainsi, avant m\u00eame de nous contacter, Google ou un assistant IA pourrait d\u00e9j\u00e0 avoir la r\u00e9ponse que vous cherchez \u2014 et souvent bien plus rapidement !<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><div class=\"su-accordion su-u-trim\"><div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>1\/ Avant de nous contacter<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ne pas effectuer de r\u00e9initialisation d'usine<\/strong>. La r\u00e9initialisation d'usine de l'appareil effacera tout, y compris la licence XCTrack Pro, les cartes, les fichiers de terrain, etc. Si vous devez absolument effectuer une r\u00e9initialisation d'usine, contactez-nous d'abord pour conna\u00eetre la proc\u00e9dure.<\/li>\n\n\n\n<li><strong>Assurez-vous que vous disposez de toutes les applications les plus r\u00e9centes<\/strong>Mettez \u00e0 jour toutes vos applications en utilisant <a href=\"https:\/\/www.fly-air3.com\/fr\/software\/air3_upgrader\/\">AIR\u00b3 upgrader<\/a>. Cette \u00e9tape est importante pour s'assurer que le probl\u00e8me que vous rencontrez n'a pas d\u00e9j\u00e0 \u00e9t\u00e9 r\u00e9solu dans une version plus r\u00e9cente de l'application.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<div id=\"pl-gb8615-6a8478901a61d\" class=\"panel-layout\"><div id=\"pg-gb8615-6a8478901a61d-0\" class=\"panel-grid panel-no-style\"><div id=\"pgc-gb8615-6a8478901a61d-0-0\" class=\"panel-grid-cell panel-grid-cell-empty\"><\/div><div id=\"pgc-gb8615-6a8478901a61d-0-1\" class=\"panel-grid-cell panel-grid-cell-mobile-last\"><div id=\"panel-gb8615-6a8478901a61d-0-1-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"0\"><div class=\"so-widget-sow-image so-widget-sow-image-default-8b5b6f678277-8615\">\n<div class=\"sow-image-container\">\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fly-air3.com\/wp-content\/uploads\/sites\/15\/2023\/10\/Main_interface-updated.png?wsr\" width=\"1920\" height=\"1080\" alt=\"\" class=\"so-widget-image\" \/>\n\t<\/div>\n\n<\/div><\/div><\/div><div id=\"pgc-gb8615-6a8478901a61d-0-2\" class=\"panel-grid-cell panel-grid-cell-empty\"><\/div><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u00c9viter les probl\u00e8mes de configuration<\/strong>Afin d'\u00e9viter tout souci li\u00e9 \u00e0 une mauvaise configuration, les premi\u00e8res choses \u00e0 faire sont\n<ul class=\"wp-block-list\">\n<li>Si vous avez une mise en page XCTrack sp\u00e9ciale, exportez votre configuration XCTrack (pages uniquement). <a href=\"https:\/\/www.fly-air3.com\/fr\/support\/xctrack-manual\/preferences4\/#XCTrack-Preferences-Configuration\" target=\"_blank\" rel=\"noreferrer noopener\">V\u00e9rifiez ici plus de d\u00e9tails sur la fa\u00e7on d'exporter<\/a>. Cette \u00e9tape vous permet de r\u00e9importer votre configuration par la suite.<\/li>\n\n\n\n<li>R\u00e9initialiser la configuration de XCTrack. Avec Air\u00b3 Manager, cliquez sur le bouton de l'interface XCTrack, puis r\u00e9initialisez. <a href=\"https:\/\/www.fly-air3.com\/fr\/support\/air3-xctrack-manual\/air3-manager-manual\/#Reset\">Regardez ici comment r\u00e9initialiser l'interface XCTrack<\/a>. Cette \u00e9tape permet de s'assurer que le probl\u00e8me n'est pas li\u00e9 \u00e0 une modification que vous avez apport\u00e9e \u00e0 la configuration de XCTrack. En utilisant la configuration par d\u00e9faut de AIR\u00b3, nous \u00e9liminons toutes les erreurs possibles provenant d'une mauvaise configuration.<\/li>\n\n\n\n<li>Red\u00e9marrez XCTrack. Veillez \u00e0 quitter XCTrack \u00e0 partir du menu XCTrack avant de red\u00e9marrer.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<div id=\"pl-gb8615-6a8478901aa37\" class=\"panel-layout\"><div id=\"pg-gb8615-6a8478901aa37-0\" class=\"panel-grid panel-no-style\"><div id=\"pgc-gb8615-6a8478901aa37-0-0\" class=\"panel-grid-cell panel-grid-cell-empty\"><\/div><div id=\"pgc-gb8615-6a8478901aa37-0-1\" class=\"panel-grid-cell\"><div id=\"panel-gb8615-6a8478901aa37-0-1-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"0\"><div class=\"so-widget-sow-image so-widget-sow-image-default-8b5b6f678277-8615\">\n<div class=\"sow-image-container\">\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fly-air3.com\/wp-content\/uploads\/sites\/15\/2025\/05\/XCTrackInterface2.png?wsr\" width=\"1134\" height=\"638\" alt=\"\" class=\"so-widget-image\" \/>\n\t<\/div>\n\n<\/div><\/div><\/div><div id=\"pgc-gb8615-6a8478901aa37-0-2\" class=\"panel-grid-cell panel-grid-cell-empty\"><\/div><div id=\"pgc-gb8615-6a8478901aa37-0-3\" class=\"panel-grid-cell panel-grid-cell-mobile-last\"><div id=\"panel-gb8615-6a8478901aa37-0-3-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"1\"><div class=\"so-widget-sow-image so-widget-sow-image-default-8b5b6f678277-8615\">\n<div class=\"sow-image-container\">\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fly-air3.com\/wp-content\/uploads\/sites\/15\/2025\/03\/Reset.png?wsr\" width=\"1134\" height=\"638\" alt=\"\" class=\"so-widget-image\" \/>\n\t<\/div>\n\n<\/div><\/div><\/div><div id=\"pgc-gb8615-6a8478901aa37-0-4\" class=\"panel-grid-cell panel-grid-cell-empty\"><\/div><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Refaire le test<\/strong> sans faire de personnalisation pour v\u00e9rifier si le probl\u00e8me persiste avec les derni\u00e8res applications et la configuration par d\u00e9faut.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notez qu'un manuel complet en ligne est disponible ici\u00a0: <a href=\"https:\/\/www.fly-air3.com\/fr\/support\/air3-xctrack-manual\/\">https:\/\/www.fly-air3.com\/fr\/support\/air3-xctrack-manual\/<\/a> . Ce manuel est en ligne et donc index\u00e9 par Google. La plupart du temps, il est tr\u00e8s facile d'arriver \u00e0 la bonne page en cherchant des r\u00e9ponses directement sur Google. Nous vous recommandons vivement de lire les instructions relatives au probl\u00e8me que vous rencontrez afin de vous assurer qu'il ne s'agit pas simplement d'un probl\u00e8me de compr\u00e9hension du fonctionnement.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Il est fortement recommand\u00e9 de lire les FAQ et de regarder nos vid\u00e9os tuto ici : <a href=\"https:\/\/www.fly-air3.com\/fr\/support\/\">https:\/\/www.fly-air3.com\/fr\/support\/<\/a> . De nombreuses questions sp\u00e9cifiques sont abord\u00e9es dans notre FAQ. V\u00e9rifiez que le probl\u00e8me n'a pas d\u00e9j\u00e0 \u00e9t\u00e9 abord\u00e9. Certaines personnes pr\u00e9f\u00e8rent regarder des vid\u00e9os plut\u00f4t que de lire des instructions. Consultez nos vid\u00e9os, qui couvrent la plupart des questions que vous pourriez vous poser.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/div><\/div><br><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><div class=\"su-accordion su-u-trim\"><div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>2\/ Nous contacter: support asynchrone<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<p class=\"wp-block-paragraph\">Nous offrons une assistance asynchrone gratuite si vous ne trouvez pas la r\u00e9ponse \u00e0 votre question dans nos pages d'assistance.<\/p>\n\n\n<div id=\"pl-gb8615-6a8478901b01c\" class=\"panel-layout\"><div id=\"pg-gb8615-6a8478901b01c-0\" class=\"panel-grid panel-no-style\"><div id=\"pgc-gb8615-6a8478901b01c-0-0\" class=\"panel-grid-cell\"><div id=\"panel-gb8615-6a8478901b01c-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\">\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>If the problem is not solved while you have followed the previous advices, contact us ideally through Whatsapp or telegram (+32495249656)<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-gb8615-6a8478901b01c-1\" class=\"panel-grid panel-no-style\"><div id=\"pgc-gb8615-6a8478901b01c-1-0\" class=\"panel-grid-cell panel-grid-cell-empty\"><\/div><div id=\"pgc-gb8615-6a8478901b01c-1-1\" class=\"panel-grid-cell panel-grid-cell-mobile-last\"><div id=\"panel-gb8615-6a8478901b01c-1-1-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"1\"><div class=\"so-widget-sow-image so-widget-sow-image-default-8b5b6f678277-8615\">\n<div class=\"sow-image-container\">\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fly-air3.com\/wp-content\/uploads\/sites\/15\/2023\/10\/WhatsApp-AIR3.jpeg?wsr\" width=\"872\" height=\"1020\" alt=\"\" class=\"so-widget-image\" \/>\n\t<\/div>\n\n<\/div><\/div><\/div><div id=\"pgc-gb8615-6a8478901b01c-1-2\" class=\"panel-grid-cell panel-grid-cell-empty\"><\/div><\/div><div id=\"pg-gb8615-6a8478901b01c-2\" class=\"panel-grid panel-no-style\"><div id=\"pgc-gb8615-6a8478901b01c-2-0\" class=\"panel-grid-cell\"><div id=\"panel-gb8615-6a8478901b01c-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\">\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>and send us the following info:<\/p>\n<ul>\n<li>\n<h5><strong>Toutes les informations relatives \u00e0 votre appareil :<\/strong><\/h5>\n<ul>\n<li>Lancez <a href=\"https:\/\/www.fly-air3.com\/fr\/support\/air3-xctrack-manual\/air3-manager-manual\/\" target=\"_blank\" rel=\"noopener\">AIR\u00b3 Manager<\/a>.<\/li>\n<li>Cliquez sur le logo \u00ab Besoin d'aide \u00bb ou cliquez sur le menu (3 points) et s\u00e9lectionnez \u00ab Besoin d'aide ?\u00bb.<\/li>\n<li>Cliquez sur l'IMEI bleu pour copier toutes les informations relatives \u00e0 votre appareil dans le presse-papiers. Si vous avez install\u00e9 une application de communication, utilisez-la et envoyez toutes les informations qui se trouvent dans le presse-papiers.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-gb8615-6a8478901b01c-3\" class=\"panel-grid panel-no-style\"><div id=\"pgc-gb8615-6a8478901b01c-3-0\" class=\"panel-grid-cell panel-grid-cell-empty\"><\/div><div id=\"pgc-gb8615-6a8478901b01c-3-1\" class=\"panel-grid-cell panel-grid-cell-mobile-last\"><div id=\"panel-gb8615-6a8478901b01c-3-1-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"3\"><div class=\"so-widget-sow-image so-widget-sow-image-default-8b5b6f678277-8615\">\n<div class=\"sow-image-container\">\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fly-air3.com\/wp-content\/uploads\/sites\/15\/2025\/03\/Edit-before-send-1.png?wsr\" width=\"1920\" height=\"1080\" title=\"Edit before send\" alt=\"\" class=\"so-widget-image\" \/>\n\t<\/div>\n\n<\/div><\/div><\/div><div id=\"pgc-gb8615-6a8478901b01c-3-2\" class=\"panel-grid-cell panel-grid-cell-empty\"><\/div><\/div><div id=\"pg-gb8615-6a8478901b01c-4\" class=\"panel-grid panel-no-style\"><div id=\"pgc-gb8615-6a8478901b01c-4-0\" class=\"panel-grid-cell\"><div id=\"panel-gb8615-6a8478901b01c-4-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"4\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\">\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>&nbsp;<\/p>\n<ul>\n<li>\n<h5><strong>Configuration XCTrack<\/strong>:<\/h5>\n<ul>\n<li>Ouvrir le Menu XCTrack<\/li>\n<li>Allez dans Pr\u00e9f\u00e9rences\/Export et import de la config\/Exporter la configuration et s\u00e9lectionnez Configuration compl\u00e8te.<\/li>\n<li>Envoyer le fichier qui a \u00e9t\u00e9 enregistr\u00e9 dans le sous-dossier Config de XCTrack.<\/li>\n<\/ul>\n<\/li>\n<li>\n<h5><strong>Photos, vid\u00e9os, description claire :<\/strong><\/h5>\n<ul>\n<li>Ajoutez des d\u00e9tails sur votre probl\u00e8me, y compris des vid\u00e9os et des photos, ainsi qu'une description claire du probl\u00e8me auquel vous \u00eates confront\u00e9. N'oubliez pas que ce qui vous semble \u00e9vident peut \u00eatre interpr\u00e9t\u00e9 diff\u00e9remment par d'autres personnes.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>If you have not installed a communication app on the AIR\u00b3, send the same info from your phone or your computer.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>Pour obtenir rapidement une solution, veuillez montrer dans votre vid\u00e9o tous les param\u00e8tres li\u00e9s au probl\u00e8me qui sont r\u00e9gl\u00e9s correctement.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une demande d'assistance accompagn\u00e9e d'une vid\u00e9o montrant clairement que toutes ces recommandations ont \u00e9t\u00e9 suivies sera trait\u00e9e en priorit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/div><\/div><br><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><div class=\"su-accordion su-u-trim\"><div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>3\/ Nous contacter : support personnalis\u00e9<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<p class=\"wp-block-paragraph\">Des sessions individuelles \u00e0 distance sont \u00e9galement disponibles pour les clients qui pr\u00e9f\u00e8rent parler directement \u00e0 un agent d'assistance, moyennant un co\u00fbt raisonnable (session de 40 minutes maximum). Contactez-nous pour en savoir plus.<br><br><br><br><\/div><\/div><br><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"wp-block-paragraph\">Voici d'autres moyens de trouver votre IMEI.<br>IMEI number can also be found:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous ne trouvez toujours pas votre IMEI mais que vous avez trouv\u00e9 le MEID, veuillez nous le fournir (le MEID est le m\u00eame que l'IMEI avec le dernier num\u00e9ro manquant).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans le menu \u00c0 propos de AIR\u00b3 Upgrader<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sur la bo\u00eete de l'appareil au moment de l'achat<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Au dos de l'appareil<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans Param\u00e8tres\/A propos de l'appareil\/IMEI (selon la version d'Android, vous devrez peut-\u00eatre le trouver dans Param\u00e8tres\/Syst\u00e8me\/A propos de l'appareil\/\u00c9tat).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans XCTrack Preferences\/About XCTrack, cliquez sur la version de XCTrack et faites d\u00e9filer vers le bas.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-permalink'>\n\t\n\t<a href='https:\/\/www.fly-air3.com\/fr\/ufaqs\/need-support\/'>\n\t\t\n\t\t\t\t <div class='ewd-ufaq-permalink-image'><\/div> \t\n\t<\/a>\n\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-back-to-top'>\n\t\n\t<a class='ewd-ufaq-back-to-top-link'>\n\t\tBack to Top\t<\/a>\n\n<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A Need support? In case you face an issue with your device, here are some important things to keep in mind. We receive a lot of support questions that are user-related and can often be solved easily. Before contacting us, please make sure to follow all the instructions and provide all the information requested in [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"ufaq-category":[],"ufaq-tag":[],"class_list":["post-8615","ufaq","type-ufaq","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Need support? - AIR\u00b3<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fly-air3.com\/fr\/ufaqs\/need-support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Need support? - AIR\u00b3\" \/>\n<meta property=\"og:description\" content=\"A Need support? 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