Need support?

In case you face an issue with your device, here are some comments to take into account before contacting us.

  • Do not make a factory reset. Factory resetting the device will erase everything, including the XCTrack Pro licence, maps, terrrain files, etc. If you absolutely need to make a factory reset, contact us to get the procedure first.
  • In order to avoid any concerns related to an incorrect configuration, the first things to do are

If the problem is not solved while you have followed the previous advices, contact us by filling up this form, by email, through Whatsapp or telegram (+32495249656). Please provide us with your IMEI in order to let us identify your unit. Check here more details how to get your IMEI.

IMEI number can be found:

  • on the box of the device when you bought it
  • on the back of the device
  • in Settings/About device/IMEI (depending on Android version, you may need to find it in Settings/System/About device/Status)
  • in XCTrack Preferences/About XCTrack by clicking on the XCTrack version and then scrolling down.
  • If you still can’t find your IMEI but found the MEID, please provide it to us (MEID is the same as IMEI with missing last number).